Cancellation and Refund Policy

1. Order Cancellations

You can cancel your order at any time before it has been dispatched from our warehouse. To cancel your order, please contact our support team with your order number. Once the order has been shipped, it cannot be cancelled, but it may be eligible for a return.

2. Returns and Refunds

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we accept returns within 7 days of the delivery date, provided the items are unused, in their original packaging, with all tags intact, and in the same condition that you received them.

3. Non-Returnable Items

Certain items cannot be returned for hygiene and child safety reasons. These include:

• Teethers, pacifiers, and feeding nipples
• Baby underwear, innerwear, and cloth diapers (if opened)
• Opened skincare, bath lotions, washes, and personal care products
• Items marked as Final Sale or Clearance

4. Refund Process

Once your return is received and inspected by our warehouse quality team, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (e.g. via Razorpay, UPI, Credit/Debit Card) within 5-7 business days. Please note that original shipping costs are non-refundable unless the return was due to our error.

5. Damaged or Defective Items

If you receive a defective or damaged item, please contact us within 48 hours of delivery with photos/videos of the package and item defect. We will arrange a free reverse pickup and immediate replacement or full 100% refund at no additional charge to you.